Terms and Conditions

Classico Rugs Limited

Cancellation, Returns, Refund Policies

We stand behind the quality of our products and guarantee your satisfaction.

You may return all non clearance goods within 14 days for a money back guarantee as long as they are unused and in the same condition as bought. For Clearance items there is a 7 day return policy and in the same condition as bought but customer. Although within the UK the delivery is free of cost however customers have to pay postage cost for the return of the goods.

In the UK we endeavour to dispatch within 7 days of payment clearance. Once a customer pays, if goods have not been sent they can cancel with no charges but if item(s) have been dispatched, customers can still send the goods back if in the same condition but must pay for the cost of returning. Once we receive goods and if in the same condition then they will receive a full refund within fourteen days.

All return shipping fee must be prepaid. We cannot accept COD returns. Refund by Classico Rugs Limited can take upto 2 weeks to process. Please note that before providing a refund for any returned product, we will first verify its condition. All Non-returnable items will neither receive a refund and nor be returned to you.

And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, price of the product retained will be deducted from the refund.

Please email info@classicorugs.co.uk for return address details.

Refund will be issued to the same account holder through PayPal.

Exchange Policy:

The nature of our products are such that they are irreplaceable in the main. However if you should want to have an exchange with any of our stock products, you can make a selection that will be sent to you and as soon as we receive the returned piece and the difference will be refunded if applicable. If there is any outstanding difference it will be paid or collected before dispatch.

Cancellation of order before Dispatch:
The customer can cancel the order anytime before dispatch of the product/shipment. The customer will be refunded the full amount.